Refund policy
As provided by law, NUBIA allows the exchange and return of items, as long as they have not been used by the customer and maintain the same presentation conditions as when they were sent.
Requests for exchange or return must be addressed unequivocally, to the email geral@nubiaessênios.pt, within a maximum period of 14 days after receipt of the order.
After receiving the item(s) at our facilities, we carry out a careful analysis of them and the exchange/return will only be accepted if the following requirements are met:
a) The product(s) does not show signs of use or handling;
b) The product(s) maintains its original characteristics, seals and labels intact;
c) The product(s) are complete and were sent along with all the material that accompanied the original order.
Any request for exchange or return must indicate the order number and evidence of defect, if any.
The amount related to the return will be refunded through the payment method originally used for the purchase within a maximum period of 14 working days or through another means to be agreed with the customer. At a payment gateway through an entity and ATM reference, the customer must provide their IBAN so that the amount can be refunded via bank transfer.
The value inherent in shipping costs are the sole responsibility of the customer, and there will be no refunds.
In the event of a return due to defect or other non-conformities regarding the ordered products, NUBIA assumes responsibility for the shipping costs paid in the first instance, as well as the exchange/return process.
If a product is returned and does not meet the eligibility requirements for exchange or return, in accordance with the conditions mentioned above, the customer will be notified of the non-acceptance of the exchange or return and the item(s) will be resent to the address indicated in the first order.
Requests for exchange or return must be addressed unequivocally, to the email geral@nubiaessênios.pt, within a maximum period of 14 days after receipt of the order.
After receiving the item(s) at our facilities, we carry out a careful analysis of them and the exchange/return will only be accepted if the following requirements are met:
a) The product(s) does not show signs of use or handling;
b) The product(s) maintains its original characteristics, seals and labels intact;
c) The product(s) are complete and were sent along with all the material that accompanied the original order.
Any request for exchange or return must indicate the order number and evidence of defect, if any.
The amount related to the return will be refunded through the payment method originally used for the purchase within a maximum period of 14 working days or through another means to be agreed with the customer. At a payment gateway through an entity and ATM reference, the customer must provide their IBAN so that the amount can be refunded via bank transfer.
The value inherent in shipping costs are the sole responsibility of the customer, and there will be no refunds.
In the event of a return due to defect or other non-conformities regarding the ordered products, NUBIA assumes responsibility for the shipping costs paid in the first instance, as well as the exchange/return process.
If a product is returned and does not meet the eligibility requirements for exchange or return, in accordance with the conditions mentioned above, the customer will be notified of the non-acceptance of the exchange or return and the item(s) will be resent to the address indicated in the first order.